Wait… Cisco Emergency Responder is Free?

March 20, 2020


Get Cisco Emergency Responder for free, and ensure compliance with Federal Law! 

First off, why should I care? 

If you have an MLTS (multi-line telephone system) then you are required by Federal Law to be in compliance with Kari's Law today, and be in compliance with Ray Baum's Act by January 6, 2021.

This means that in addition to being able to dial 9-1-1 directly from every phone, we are also required to provide the "Dispatchable Location" to the PSAP (Public Safety Answering Point). The dispatchable location must be very granular and provide detail including the street address of the calling party, and additional information such as room number, floor number, or similar information necessary to adequately identify the location of the calling party. 

Looks like we're all in a time crunch.  Are you in compliance with Kari's Law today? If not, we have a compliance package made for Cisco customers that need to get compliant and prepare for compliance with Ray Baum's Act. Visit our compliance offer page to sign up here.

January 6, 2021 is going to be here before you know it. Will you be in-compliance with Ray Baum's Act? 

OK, how do I get CER for Free?

The Cisco Collaboration Flex Plan is how. 

Convert your existing agreement with Cisco to a Collaboration Flex Plan, and you will receive CER for free.  Simple as that. The Flex Plan is a complete subscription that provides additional software and features that were not included in traditional perpetual licensing, such as CER. 

If it makes dollars, it's makes sense... right? 
Think about this. If your organization has 500 users, Cisco Emergency Responder licensing could cost nearly $10,000! That would be 10K in savings just by doing a 'flip-to-flex' with Covene.  

Did we mention the fines for non-compliance with E-911 starts at $10,000 per incident and $500 per day? Read more about fines here - https://www.covene.com/ouch-ready-for-a-10000-fine/

Complex laws, simple explanations.

Kari's Law

MLTS platforms that are manufactured, imported, offered for first sale or lease, first sold or leased, or installed
after February 16, 2020, to enable users to dial 9-1-1 directly, without having to dial a prefix to reach an outside line, and to provide for notification (e.g., to a front desk or security office) when a 911 call is made.

Every phone must be able to dial 9-1-1, without a prefix.

Must be in compliance today

Ray Baum's Act

Ray Baum's Act compliments Kari's Law, and requires that the Dispatchable Location is received by the PSAP.  Keep in mind that this must be as precise as possible; inclusive of the floor and office number, when applicable. 

Dispatchable Location (office number) of each phone must be received by the PSAP when dialing 9-1-1

Must be in compliance by January 6, 2021.

Rest assured, we are here to help.

Needless to say, all businesses are in a time crunch to comply with Kari's Law and Ray Baum's Act. Deploying, configuring, and maintaining Emergency Responder can seem like a daunting task, but it doesn't have to be.

Don't hesitage to reach out to the Covene team; rather be safe than sorry, right? 

We are here to help ensure your business is in-compliance with Kari's Law and Ray Baum's Act.


Dalton Woolsey
CCIE #65061


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