Do you have the right support contract?

Most of my readers out there are familiar with Cisco SMARTnet. SMARTnet has you covered for most software and hardware support or replacement options you will need when things go bump in the night. Below are some of the important coverage options you should discuss with your partner. For example, next business day might be plenty fast depending on your business operations for a IP phone. But if your core switch goes down you may want two-hour response time. SMARTnet 8x5xNext Business Day Where Next Business Day delivery is available, an Advance Replacement will ship to arrive the next Business Day provided that Cisco’s determination of Hardware failure has been made before 3:00 p.m. Depot Time. If Customer makes a …