Introduction This guide will provide you with steps to manage and deploy Windows Updates, Feature Updates, and Driver Updates through Microsoft Intune. We will also be able to configure when these updates are set to apply. This process is to ensure all devices are up to date when it comes to Windows feature and security updates as well as automatically …

Overview This guide will provide you with steps to add additional hard drive space to a Windows virtual machine. This process is typically used for virtual environments such as VMware or Hyper-V. Instructions Please follow the steps below and use the reference article in the next section if any issues arise. If there are multiple hard drives on this virtual …

Overview This guide will provide you with steps to perform a dial-peer level debug on a Cisco IOS router or Cisco Unified Border Element (CUBE). Furthermore, we aim to help you understand the output of this debug to assist with troubleshooting VoIP calls in a Cisco UC environment. This process is typically used troubleshoot inbound & outbound call failure. By …

Pre-Requisites Purpose Pulling Logs From Call Manager – Step by Step Reviewing the Logs in Translator X – Step by Step See below for “Call Flow Sequence Diagram”

Pre-Requisites Purpose Uploading a New Background Image to Call Manager – Step by Step NOTE:  This is an example for the 8841 series phone

Pre-Requisites Purpose This document is intended to show engineers how to determine what caused a Windows machine to reboot.  Event Viewer is a very handy tool and is used to determine the reason for reboot.  Reason for a Windows Server Reboot

Pre-Requisites Purpose Creating an Inbound Call Block List – Step by Step

Purpose:  This document will instruct an engineer on how to properly reboot a Call Manager node and perform the necessary validation afterward to ensure the system is fully operational.