Automate E911 with One Simple Integration


March 20, 2020

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Cisco Emergency Responder
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RedSky E911 Manager
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Compliance & Simplicity

Before we begin...

Why does this affect you? Severe penalties apply for non-compliance. $10,000 plus $500 per day can quickly add up; more on this later.

And in case you missed it, Cisco Emergency Responder (CER) is free. This product was previously priced as a separate item but is now included in Cisco Flex Plans.

All businesses must comply with the Kari's Law which is in effect now and is applicable to ALL businesses. Further, the Ray Baum Act has implications for 911 service and applies to businesses on different dates based on size but will apply to everyone on Jan 6, 2021. Find out more about these laws and the CER free offer by visiting the recent post https://www.covene.com/wait-cisco-emergency-responder-is-free.

We're offering customers the opportunity to get a compliance assessment and certified remediation to comply with Kari's Law - to learn more visit our compliance offer page.

Emergency Responder + RedSky E911 Anywhere

Who is RedSky?  RedSky was formed to create solutions that breach gaps in the 9-1-1 system and provide organizations with an E911 solution that protects their employees no matter how far they travel, or how large they grow.

What does E911 Anywhere do?  RedSky's E911 Anywhere solution intelligently routes calls to one of the 6000+ Public Safety Answering Points (PSAPs) in the country. It is Cloud-based and quick to install, so your organization can have E911 coverage and be up and running in less than 48 hours.

Why is E911 Anywhere important?  9-1-1 calls must be routed to the appropriate PSAP depending on the physical location of the caller and E911 Anywhere ensures that happens. In combination with your CER (Cisco Emergency Responder) deployment, management and administration of the overall 911 system is streamlined and pain-free.

Even more important:  As phones move across the organization, CER tracks these changes and automatically syncs with E911 Anywhere to ensure the correct location is always received by the PSTN in the event of a 9-1-1 call. 

Gone are the days of manual updating of the ALI file between you and your provider! 

One simple integration can solve the problem.

  • SIP Trunk to RedSky

    By adding a SIP Trunk to RedSky you can immediately gain access to routing to the correct PSAP instead of using the PSAP aligned to your telephone service address.

  • Automatic Updates between CER & RedSky

    Rest assured E-911 calls will present the right location information with automatic synchronization. When a phone moves, CER knows. When you update a location, RedSky knows.

  • Update your dialplan to send calls to RedSky

    When the integration testing and automatic updates are configured, you are ready to go-live. Route calls to RedSky and check E-911 compliance off your list!

Penalties for non-compliance1

To put it simply, there's the risk of a one-year jail sentence or $10,000 fine for non-compliance per offense plus an additional $500 fine per day. As Kari's law is enforced under the rules of the Communications Act of 1934, the below sections highlight the penalty actions that can be used.

SEC. 501. [47 U.S.C. 501] GENERAL PENALTY
Any person who willfully and knowingly does or causes or suffers to be done any act, matter, or thing, in this Act prohibited or declared to be unlawful, or who willfully and knowingly omits or fails to do any act, matter, or thing in this Act required to be done, or willfully and knowingly causes or suffers such omission or failure, shall upon conviction thereof, be punished for such offense, for which no penalty (other than a forfeiture) is provided in this Act, by a fine of not more than $10,000 or by imprisonment for a term not exceeding one year, or both (...).

SEC. 502. [47 U.S.C. 502] VIOLATION OF RULES, REGULATIONS, AND SO FORTH.
Any person who willfully and knowingly violates any rule, regulation, restriction, or condition made or imposed by the Commission under authority of this Act, or any rule, regulation, restriction, or condition made or imposed by any international radio or wire communications treaty or convention, or regulations annexed thereto, to which the United States is or may hereafter become a party, shall, in addition to any other penalties provided by law, be punished, upon conviction thereof, by a fine of not more than $500 for each and every day during which such offense occurs.

(1) Communications Act of 1934


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Dalton Woolsey
CCIE Collaboration #65061

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